evo vam samo jedan mail koji vam može dosta toga reči. Znači nakon više mailova i telefonskih poziva, ovo je zaključak od gospode iz Garretta:
Dear Mr. Komarica,
We have concluded our investigations with Turbo Servis – in summary:
1. Turbo Servis confirmed that they attempted to repair your Garrett VNT™ turbocharger.
2. Turbo Servis also confirmed that they had read, understood and agreed with our policy not to repair Garrett by Honeywell VNT™ turbochargers because they need specialist equipment not found in the aftermarket to correctly set and calibrate these units.
3. Our non-VNT repair policy is clearly stated as forming part of our distribution agreement – breaking this agreement clearly gives cause for Honeywell to cancel their agreement. We offered them a last chance to resolve your issues and to offer a replacement turbocharger or compensation. In this case they refused and so Honeywell has served a formal notice of termination of their official agreement as a Garrett by Honeywell distributor for the Serbian market.
We kindly suggest that you seek compensation or a replacement part directly from Turbo Servis through your lawyer or local law court.
Yours sincerely,
John Wilson
EMEA Regional Sales Manager
Garrett by Honeywell Turbocharger Aftermarket
WW HQ Rolle in Switzerland